Refund Policy

Catering Consultation, Tasting, Booking & Refund Policy
Effective Date: 01/2026
Last Updated: 04/2026

This policy governs all consultations, tastings, bookings, and pre-order services provided by Jazzed Up Cuisines (“Company,” “we,” “our,” or “us”). By scheduling services or placing an order, you acknowledge and agree to the terms outlined below.

1. Consultation Services

Consultation Only (No Tasting)
Clients may schedule a one-hour consultation without a tasting for a fee of $50. This fee is non-refundable and will not be applied toward future services unless expressly agreed to in writing.

2. Consultation with Tasting

Consultations that include a tasting are priced at $200 and require full payment in advance.

The consultation and tasting fee is non-refundable if the client elects not to proceed with catering services.
If the client enters into a catering agreement, the tasting fee will be credited toward the final event total.
A non-refundable deposit equal to 50% of the remaining event balance (total event cost minus the credited tasting fee) is required to secure the event date.

Tasting Details

Tastings include a curated selection of up to four (4) dishes.
Each dish is presented as a single tasting-size portion.

3. Attendance, No-Shows, and Rescheduling

Clients arriving more than fifteen (15) minutes late to a scheduled consultation or tasting will be considered a no-show. All fees and deposits will be forfeited.
Clients are permitted one (1) reschedule without penalty.
Any deposit or payment made may be transferred to the rescheduled appointment, provided the new date occurs within six (6) months of the original booking subject to availability.

4. Dietary Disclosure

Clients are solely responsible for disclosing all food allergies, sensitivities, and dietary restrictions prior to any consultation or tasting.

While reasonable precautions are taken, Jazzed Up Cuisines cannot guarantee an allergen-free environment and is not liable for reactions where such information has not been provided in advance.

5. Pre-Order Meal Platters – Pickup

All pre-order meal platters must be paid in full at the time of purchase.
Orders must be picked up within fifteen (15) minutes of the scheduled pickup time.
Orders not collected within this time frame will be considered abandoned.
Abandoned orders are not eligible for refunds, credits, or replacements.

6. Pre-Order Meal Platters – Delivery

All delivery orders must be paid in full in advance.
The ordering customer or designated recipient must be available to receive the order within five (5) minutes of delivery arrival.
Notification will be provided via text message upon arrival or approach. A final notice will be sent after five (5) minutes.
If no recipient is available, the order may be left at the delivery location at our discretion, and proof of delivery (including photographic documentation) may be recorded.
Once delivery is completed, the order is considered fulfilled. No refunds, credits, or replacements will be issued.

7. Refund Policy

All sales are final.

Consultation fees, tasting fees, deposits, and food orders are non-refundable unless otherwise explicitly stated in a written agreement.
Failure to attend scheduled services or retrieve orders within the stated time frames will result in forfeiture of all payments.

This policy is disclosed in accordance with California law, which requires that no-refund terms be clearly presented to customers prior to purchase.

8. Limited Discretionary Resolution

Clients must notify Jazzed Up Cuisines immediately of any concerns during the event or at the time of service to allow us a reasonable opportunity to assess and remedy the situation in real time.

Service-Related Concerns (e.g., staff, setup, execution):
Must be reported immediately during the event so corrective action can be taken on-site.
Food Quality Concerns:
Must be reported within one (1) hour of service or delivery.

Failure to provide timely notice as outlined above will limit our ability to investigate and resolve the issue and may result in Jazzed Up Cuisines not being held liable for the concern or for any costs or expenses incurred independently by the client outside of our services.

While refunds are not guaranteed, Jazzed Up Cuisines reserves the right, at its sole discretion, to provide a reasonable resolution. Such resolution may include, but is not limited to, a partial credit or consideration toward future services.

9. Right to Refuse or Terminate Service

Jazzed Up Cuisines is committed to maintaining a safe, respectful, and professional working environment for our team.

We reserve the right to refuse, suspend, or terminate services at any time, without refund, if the client, their guests, or any third-party vendors engaged by the client engage in behavior that is deemed threatening, abusive, unsafe, or otherwise inappropriate toward our staff.

In such circumstances:

Service may be discontinued immediately at our sole discretion
All payments made will be non-refundable
Jazzed Up Cuisines shall not be liable for incomplete or interrupted services resulting from such conduct

This provision is intended to protect the safety and well-being of our staff and ensure professional service standards are upheld.

10. Compliance with California Law

This policy is intended to comply with applicable California consumer protection laws, including requirements that:

Refund and cancellation policies are clearly and conspicuously disclosed prior to purchase
Businesses adhere to the terms presented at the time of sale
Customers are not misled regarding their rights

Nothing in this policy limits any non-waivable rights under California law.

11. Acceptance of Terms

By booking a consultation, scheduling a tasting, or placing an order, you acknowledge that you have read, understood, and agreed to this policy.